Release Notes for Hosted inContact Workforce Optimization 17.1

This topic introduces the changes to Hosted inContact WFO since the release of the previous version. For a PDF version of the release notes, click here.

Release Dates — March 2, 2017

Obtaining the Release Software

Customers will receive information regarding the update timelines for their deployment.

See Also

• Major Features and Enhancements for Hosted inContact WFO
• Online Help Enhancements for Hosted inContact WFO
• Customer Site Requirement Changes for Hosted inContact WFO