Find Timed Recording Schedules
Overview
Schedules are collections of business rules that govern recordings in inContact WFO. Timed recording schedules are used when desktop activity is recorded without corresponding phone events.
This topic explains how to find active timed recording schedules in your system.
For more information, see Recording Schedules Overview.
- Click WFO Tools & Settings Core Functions Scheduling Timed Schedules.
- Click a schedule to view all of its criteria and parameters, or click one of the action icons for the schedule to edit or delete it.
See Also
- Timed Schedules Page — for details regarding the information displayed on this page
- Edit Timed Recording Schedules — for more information on editing a timed schedule's settings
- Delete Timed Recording Schedules — for more information on removing timed schedules from your system