Edit Timed Recording Schedules

OverviewClosed

Schedules are collections of business rules that govern recordings in inContact WFO. Timed schedules (a separately licensed feature) are used when desktop activity is recorded without corresponding phone events.

This topic explains how to edit timed schedules.

For more information, see Recording Schedules Overview.

  1. Click WFO Tools & Settings Core Functions Scheduling Timed Schedules.
  2. Click Edit (indicated by the paper-and-pencil icon) for the schedule you want to edit.
  3. Revise the schedule criteria and parameters.
  4. Click Save.

See Also