Recorded Interactions with Web Player Settings

Call List Settings

This section of the page is divided into three sub-sections: Default Columns, Other Columns, and User Columns. In each section, you can select or clear the checkboxes for individual fields to specify whether those fields should appear in the Recorded Interactions with Web Player page. For an explanation of these fields, see Recorded Interactions with Web Player.

Web Player Settings

Play Video Automatically
When you play a recording with an associated screen recording, inContact WFO allows you to choose whether to play the video. If you want to play associated screen recordings by default, select this setting.
Always Play Calls in New Window
When you play a recording, inContact WFO allows you to choose whether to open a new browser window for playback. If youusers want to play recordings in a new window by default, select this setting.
Perform Evaluation in New Window
When you evaluate an agent from the Recorded Interactions with Web Player page, inContact WFO allows you to choose whether to open a new browser window for the evaluation form. If you want to open a new window for the evaluation by default, select this setting.
Auto Play Call Segments
This setting is not used in Hosted inContact WFO.

Related Tasks