Content Library Page
Overview
The Content Library enables supervisors to upload files that can be shared with agents.
For more information, see Content Library Overview.
Library Item Information Fields
You can sort the list of library items by clicking on any column header.
- Title
- Displays the name of the item assigned at the time it was uploaded to the Content Library, or at the time it was last edited and saved.
- Assigned Date
- Displays the date the content was uploaded to the Content Library.
- Type
- Displays the underlying file type of the item, such as PDF, Excel (.xls), Word (.doc), and so forth.
- Size
- Displays the size of the underlying file. Individual files cannot exceed 10 MB, and this limit can be lowered upon request by the inContact WFO Support team.
- Assigned By
- Displays the name of the user who originally uploaded the item to the Content Library.
- Assigned Categories
- Displays all of the Content Library categories to which this item is assigned.
- Actions
- Displays buttons for the actions that can be taken on library items: Edit and Delete.