Access Items in the Content Library

OverviewClosed

The Content Library enables supervisors to upload files to be shared with agents.

This topic explains how to access items within the Content Library.

For more information, see Content Library Overview.

This task is typically not performed by agents, who access content specifically assigned to them through their Assignment Inbox (see Assignment Inbox Overview).

  1. Click WFO Quality Management Content Library.
  2. Click the category for the item you want to access.
  3. Click the item in the category content list, and open or save the file as directed by your web browser.

See Also

  • Content Library Page — for details on the information fields shown in the Content Library category content list