Dispute QA Evaluations
Overview
If your organization uses the inContact WFO QA review process, agents can review, question, and acknowledge evaluations after they have been submitted.
When the arbitration workflow has been enabled for an evaluation form, agents can also choose to dispute the evaluation.
This topic explains how to dispute an evaluation.
For more information, see QA Arbitration and Review Process Overview.
The Add a Comment field is required for disputed evaluations.
- Click WFO Home Assignment Inbox New Assignments.
- Click the evaluation your want to dispute to open it.
- Review the evaluation and Add a Comment.
- Click Dispute.
See Also
- Question QA Evaluations — for information on submitting a question about the evaluation
- Acknowledge QA Evaluations — for information on acknowledging the evaluation
- Assignment Inbox — for explanations of the information provided for each evaluation