Acknowledge QA Evaluations

OverviewClosed

If your organization uses the inContact WFO QA review process, agents can review, question, or acknowledge evaluations after they have been submitted.

This topic explains how to acknowledge an evaluation.

For more information, see QA Arbitration and Review Process Overview.

  1. Click WFO HomeAssignment InboxNew Assignments.
  2. Click the evaluation you want to acknowledge in order to open it.
  3. Review the evaluation and Add a Comment if desired.
  4. Click Acknowledge.

See Also

  • Assignment Inbox — for explanations of the information provided for each evaluation