Security Profile WFO Tab: Reporting and Analytics Permissions
Report Subscriptions
Enables users to set a specific report to run at a scheduled time and provide the results to multiple users via email.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | Allow |
|---|---|
|
Agent |
|
| Supervisor | |
| Manager |
Analytics
Enables users to run analytics if your system includes inContact Analytics.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View |
|---|---|
|
Agent |
|
| Supervisor | |
| Manager |
Analytics Administration
Enables users to configure inContact Analytics.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | Allow |
|---|---|
|
Agent |
|
| Supervisor | |
| Manager |