This action is designed for internal use. To avoid unintended and possibly damaging consequences, consult with your CXone technical representative before using this action in any production scripts.
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For user scripts, see Contacttakeover. Enables a contact to “take on” the priority of the original contact that is in a callback state, or to take its place in queue and to release that contact in a way that indicates that it was replaced by another incoming call, which will have a difference contact ID value than the original call in queue. |