The Sendfile action icon - a piece of paper with one corner folded down and an arrow pointing to the right.

Transfers files via the internet to a remote server via FTP or SFTP protocols.

Sendfile transfers one file, and on completion moves down the Default branch.


An excessive load is placed on your system when these conditions are met: 

  • Your business unit has more than ~15 concurrent calls.
  • The scripts that are running contain file-related actions, such as Writefile, Readfile, and Fileexist.

This results in throttling. Your business unit will experience latency with script execution and other functions, including contact handling and state changes, until the backlog of processes completes.

  • Sendfile requires the remote FTP server's address, username, and password.
  • If you are using Cloud Storage Services, use Admin to configure the Copy to SEA option when sending files instead of using the Sendfile action.

Supported Script Types

The icon for a Generic script type - a rectangle with < and > symbols inside it.

The icon for the Email script type - a large @ symbol in a diamond.

The icon for the Chat script type - a chat bubble with an ellipsis inside (...), in a diamond shape.

The icon for the Phone script type - an old-style phone handset with curved lines indicating sound coming out of it.

The icon for the Voicemail script type - a symbol that looks like a cassette tape - two circles sitting on a horizontal line.

The icon for the Work Item script type-a piece of paper with one corner folded down and a bullet list on it.

The icon for the SMS script type - a smart phone with a chat bubble coming out of it.

The icon for the Digital script type - a computer monitor with a smartphone next to it.


Email Chat Phone Voicemail Work Item SMS Digital

Input Properties

These properties define data that the action uses when executing.




Enter a short phrase that uniquely identifies this action in the script. The caption appears on the script canvas under the action icon. The default is the action name.


The file name of the file to transfer to the remote FTP server.


The protocol used to send files (FTP or SFTP).


The folder on the remote FTP server where you want to store transferred files.


The host name of the remote FTP server ( or
Username The username used to log in to the remote FTP server.

The password used to log in to the remote FTP server.


Determines whether the action uses passive FTP mode to send the file. Enter True to use passive mode or False if you do not want to use this option.

Result Branch Conditions

Result branch conditions allow you to create branches in your script to handle different outcomes when an action executes.




Path taken unless the script meets a condition that requires it to take one of the other branches. It is also taken if the action's other branches are not defined.


Path taken when the action fails to execute properly. For example, when there is an unexpected problem such as poor connectivity, syntax errors, and so on. The _ERR variable, with a single underscore character, should be populated with a condensed explanation of the problem.