Sendfile

The Sendfile action icon - a piece of paper with one corner folded down and an arrow pointing to the right.

Transfers files via the internet to a remote server via FTP or SFTP protocols.

Requires the remote FTP server's address, username, and password.

An excessive load is placed on your system when these conditions are met: 

  • Your business unit has more than ~15 concurrent calls.
  • The scripts that are running contain file-related actions, such as Writefile, Readfile, and Fileexist.

This results in throttling. Your business unit will experience latency with script execution and other functions, including contact handling and state changes, until the backlog of processes completes.

Supported Script Types

The icon for a Generic script type - a rectangle with < and > symbols inside it. The icon for the Email script type - a large @ symbol in a diamond. The icon for the Chat script type - a chat bubble with an ellipsis inside (...), in a diamond shape. The icon for the Phone script type - an old-style phone handset with curved lines indicating sound coming out of it. The icon for the Voicemail script type - a symbol that looks like a cassette tape - two circles sitting on a horizontal line. The icon for the Work Item script type-a piece of paper with one corner folded down and a bullet list on it. The icon for the SMS script type - a smart phone with a chat bubble coming out of it. The icon for the Digital script type - a computer monitor with a smartphone next to it.
Generic Email Chat Phone Voicemail Work Item SMS Digital

Properties

Property Details
FileName

The file name of the file to transfer to the remote FTP server.

Protocol

The protocol used to send files (FTP or SFTP).

TargetFolder The folder on the remote FTP server where you want to store transferred files.
HostName The host name of the remote FTP server (ftp.webaddress.com or webaddress.com).
Username The username used to log in to the remote FTP server.
Password

The password used to log in to the remote FTP server.

PassiveMode True or False

Branches

Branch Details

Default

Path taken unless the script meets a condition that requires it to take one of the other branches. It is also taken if the other branches are not defined.
OnError Path taken when the action fails to execute properly.

Tips & Tricks

  • Sendfile transfers one file, and on completion moves down the Default branch.
  • If you are using Cloud Storage Services, use Admin to configure the Copy to SEA option when sending files instead of using the Sendfile action.