Onpageopen
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Transitions an agent through a series of screens/popups depending on how a contact responds to specific questions. Invoking Agent Scripting cuts down on training, improves call handling, and gives the contact center more control in the way calls are being handled. |
Dependencies
- Be sure to use a Pageclose action to conclude a sequence of Page actions. Not closing out a Page may result in "stuck" contacts as an agent may be able to click Next within the popped page even after the interaction is finished.
- To preview a page, use the OnPreview action.
Supported Script Types
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Generic |
Chat | Phone | Voicemail | Work Item | SMS |
Input Properties
These properties define data that the action uses when executing.
Property |
Description |
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Caption |
Enter a short phrase that uniquely identifies this action in the script. The caption appears on the script canvas under the action icon. |
SkillNameVar |
The name of the variable to receive the name of the current ACD skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge. Default: SKLNAME |
AgentFirstName |
The name of the variable to receive the first name of the agent who answered the contact. Default: FIRST |
AgentLastName |
The name of the variable to receive the last name of the agent who answered the contact. Default: LAST |
AgentID |
The variable to receive the agent ID of the agent who answered the contact. Default: AGENTID |
Result Branch Conditions
Result branch conditions allow you to create branches in your script to handle different outcomes when an action executes.
Condition |
Description |
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Default |
Path taken unless the script meets a condition that requires it to take one of the other branches. It is also taken if the action's other branches are not defined. |