Create Source

Creates a prospective contact source (list) through Proactive XS rather than through CXone.

Dependencies

Create Source is for use with Proactive XS only.

The icon for the Phone script type - an old-style phone handset with curved lines indicating sound coming out of it.

Phone

These properties define data that the action uses when executing.

Property	Description
Caption	Enter a short phrase that uniquely identifies this action in the script. The caption appears on the script canvas under the action icon. The default is the action name.
Name	Enter the name you want to give your source. Create Prospect v.1 used to carry this name; however, mapping requires that field be removed and stored here.

Result branch conditions allow you to create branches in your script to handle different outcomes when an action executes.

Condition	Description
Default	Path taken unless the script meets a condition that requires it to take one of the other branches. It is also taken if the action's other branches are not defined.
Error	Path taken when the action fails to execute properly. For example, when there is an unexpected problem such as poor connectivity, syntax errors, and so on. The _ERR variable, with a single underscore character, should be populated with a condensed explanation of the problem.
NameAlreadyUsed	Path taken if the name provided already exists.
NoNameProvided	Path taken if the Name property is blank.
NameExceededLength	Path taken if the Name property is longer than 255 characters.

This is an example to show how this action can be used in scripts. It is not intended to be a complete script. Additional scripting may be required.

The script shown below is used to create a contact source, and defines the outcome branches for a source.

Double-click the Snippet to view the Snippet Properties Window.