Contacts w/Disposition Notes Report

Required permissions: Data Download View

The Contacts with Disposition Notes data download report displays a list of all contacts who entered the system in the specified time period, including the contact ID, master contact ID, the date and time the contact entered the system, the agent and team that handled the contact, the disposition set, and any disposition notes the agent wrote.

An example of the Contacts with Dispoition Notes data download report output.

Select Report Option

You need to configure a Date Range, Start/End Time, and Export Format when you run a data download report.

Learn more about the fields in this step

Columns

Contact_ID	The unique, system-generated ID of the contact.
Master_Contact_ID	The unique, system-generated ID of the master or parent of the contact interaction. The master contact ID can be parent to many contact IDs. A new master contact ID will be assigned if a contact has been transferred two or more times. There is a parent child relationship on all contacts that are created from the original contact. The masterId of the contact is the parent that created it, meaning for subsequent transfers from the original contact, the masterId will be the transferred contact that created it.
Start_Date	The date within the specified time period on which the contact entered the system or had valid activity. It has a format of MM/DD/YYYY.
Agent_No	The unique, system-generated ID of the agent who handled the interaction. If more than one agent handled the contact, it is the ID of the last agent to handle the contact.
Agent_Name	The first and last name of the agent who handled the interaction as displayed in the agent's CXone user profile. If more than one agent handled the interaction, it is the name of the last agent who handled the interaction.
Team_No	The unique, system-generated ID of the team the agent who handled the contact belongs to.
Team_Name	The name of the team the agent who handled the contact belongs to.
Disp_Code	The unique ID associated with the disposition assigned to the contact. For a list of system disposition codes and their associated dispositions, see System Disposition Values.
Disp_Name	The name of the disposition assigned to the contact.
Disp_Comments	Comments the agent entered about the contact as part of setting the disposition.