IEX WFM Integrated is an enterprise-grade WFM solution designed to handle more challenging and complex staffing challenges. A fully integrated component of CXone cloud platform, IEX WFM Integrated enables seamless synchronization between CXone ACD data and IEX WFM. Administration and configuration options are granular to suit your unique needs.
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Learn more about technology requirements for IEX WFM Integrated
In addition to the requirements shown here, you will need to consider port requirements for IEX WFM Integrated. The preceding link will also provide you with any domain name and IP address requirements that apply to your CXone cluster.
| Minimum workstation and Network Requirements for IEX WFM Integrated | |
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| Virtualization | Refer to your IEX WFM Integrated documentation for virtual desktop support. |
| Processor | 2Ghz or better |
| Physical RAM |
2 GB |
| Disk Space | 2 GB free |
| Monitor |
17" UVGA (1024 by 768 resolution) |
| Operating System |
Windows 10 RCP supported on 64-bit only |
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| Chrome | Firefox | MS Chromium Edge | Safari |
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CXone applications support the current browser version and the version immediately preceding it. For example, if the current version of Chrome is 75, we'd support 74 and 75. Not all applications support all browsers. Check your specific CXone applications for details. CXone applications that support Microsoft Edge only support the version of Edge based on Chromium. Legacy Edge is not supported, but Chromium Edge does have a Legacy Edge mode that can be used. Most internet browsers are updated frequently by their developers. New versions may impact functionality and may require additional software updates to resolve. Because of this, supported browsers are subject to change. |
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Learn more about language support for IEX WFM Integrated
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| Supported Languages For IEX WFM Integrated WebStation | ||
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IEX WFM Integrated offers several purchasable add-on solutions which build on its base value. These include:
- Enhanced Strategic Planner (ESP)
- Employee Engagement Manager (EEM)
- File Exports
- Artificial Intelligent (AI) Forecasting (discussed on this page)
- File Imports
AI Forecasting
NICE Artificial Intelligence (AI) Forecasting provides additional forecast models, including Box-Jenkins ARIMA, exponential smoothing, and multilinear seasonal regression. These models are all supported by a Best Pick option with artificial intelligence. The new algorithms are in addition to the standard weighted moving average model.
A minimum of two years of historical data is required to utilize the AI Forecasting feature. This history can come from your CXone ACD or be imported from an outside ACD source.