IEX WFM Integrated

IEX WFM Integrated is an enterprise-grade WFM solution designed to handle more challenging and complex staffing challenges. A fully integrated component of CXone cloud platform, IEX WFM Integrated enables seamless synchronization between CXone ACD data and IEX WFM. Administration and configuration options are granular to suit your unique needs.

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IEX WFM Integrated offers several purchasable add-on solutions which build on its base value. These include:

AI Forecasting

NICE Artificial Intelligence (AI) Forecasting provides additional forecast models, including Box-Jenkins ARIMA, exponential smoothing, and multilinear seasonal regression. These models are all supported by a Best Pick option with artificial intelligence. The new algorithms are in addition to the standard weighted moving average model.

A minimum of two years of historical data is required to utilize the AI Forecasting feature. This history can come from your CXone ACD or be imported from an outside ACD source.