At-A-Glance
Category: Agent-related
Export file type: Pipe-delimited (|)
File Naming Convention: agentInfo_mmddyy_hhmm.txt
This export provides a list of agents with identifying information, including login ID, personal ID number, and email address. It can also include organizational information such as time off group, bidding information, and accrual date.
Agent information is exported for each agent who belongs to the specified MU on the date the export runs. Data is included for each date in the range when the export was set up.
Output File: Fields and Descriptions
During your Professional Services engagement, you can choose which of the following fields to include in your export. Make sure you include every field you think you might need; you'll need a change request if you want to add fields after the export is configured. If you don't select specific fields, your export will include all the fields described here.
| Field | Description | Values |
|---|---|---|
| custID |
Include Customer ID |
|
| muID | MU ID | |
| muName |
Name of the MU the agent is assigned to. |
|
| date |
Date based on the TZ. If a date format is specified in the dateFormat attribute of the exportList element, the export uses that format. Otherwise, dates are formatted as mmddyyyy. |
|
| TZ |
Time zone for the MU.. |
|
| supervisorID |
ID of the agent's supervisor. |
|
| supervisorName |
Name of the agent's supervisor. |
|
| tvID |
Agent's IEX WFM Integrated ID
|
|
| acdID | ID of the CXone ACD or multimedia server on the specified date. |
See additional information for logon. |
| logonID | Logon for the agent associated with the acdID |
When the export runs, this field is blank if the agent has no logon ID or is not assigned to the CXone ACD. |
| ssn |
Agent's personal ID number This field is named Personal ID in the IEX WFM Integrated user interface. |
This field is blank if no personal ID number is assigned to or available for the agent. |
| agentName |
Agent's name, formatted as <last><first><suffix> |
|
| modify |
Last date and time the record was modified, formatted as a UNIX timestamp. |
|
| agentData |
Value assigned to the agent for the specified agent data group. You can include as many agentData elements as you want. The export file contains one field for each agentData element you specify. You can also specify the same agent data group more than once. Agent data group values are stored by date range. They are not dependent on the agent's MU assignment. If you don't select any agent data group, this field is omitted from the export. |
This field is blank if the agent wasn't assigned a value for the specified agent data group for the date. |
| externalID |
If your company has configured Agent WebStation to use external IDs, the value is that ID for this agent. |
If the agent's externalID field is blank, this field is also blank. |
| password | If your company has configured Agent WebStation to use external IDs, the value is that ID for this agent. | If the agent's externalID field is blank, this field is also blank. |
| startDate |
Start date of the agent’s earliest active AgentMap record. This is the record with the earliest s_date. Contains day, month, and year children. |
|
| senDate |
Agent's seniority date. Contains day, month, and year children. |
|
| senExt |
Agent's seniority extension. |
|
| rank |
Agent's rank. |
|
| vacGroupID |
ID of the time off group to which the agent is assigned on the date being processed. Not included for changedAgent elements. |
|
| vacGroupName | Name associated with the vacGroupID. | |
| biddingDate |
Agent's alternate seniority date. Contains day, month, and year children. |
|
| biddingExt |
Agent's alternate seniority extension. |
|
| accrualDate |
Agent's accrual date. Contains day, month, and year children. |
|
| Agent's lowest-numbered email address. |
Output File: Sample
The following shows a sample file generated for a customer, based on their custom parameters. It also shows the data values rather than field names. It's meant only to give you an idea of what your export might look like.
#fields:custID|muID|muName|date|tvID|acdID1|logonID1|acdID2|logonID2|agentName|modify|TeamLdr|Birthday #sort:custID,muID,date,TeamLdr,agentName 1|20|TotalView Dev|08282021|54321|27|54321|sarlay@tv.com|43|Sarlay, John|1047802660|Mike Shaw|04/18 1|20|TotalView Dev|08282021|99987|27|13579|smith@tv.com|43|Joe Smith|1047802660|| 1|20|TotalView Dev|08282021|12345|27|12345|barni@tv.com|43|Barni, Meghan|1047802660|Mike Shaw|03/17 ... 1|20|TotalView Dev|08292021|54321|27|54321|sarlay@tv.com|43|Sarlay, John|1047802660|Mike Shaw|04/18 1|20|TotalView Dev|08292021|12345|27|12345|barni@tv.com|43|Barni, Meghan|1047802660|Mike Shaw|03/17 ... 1|20|TotalView Dev|08302021|54321|27|54321|sarlay@tv.com|43|Sarlay, John|1047802660|Mike Shaw|04/18 1|20|TotalView Dev|08302021|12345|27|12345|barni@tv.com|43|Barni, Meghan|1047802660|Mike Shaw|03/17 ... 1|21|TotalView Support|08282021|55555|27|55555|jones@tv.com|43|Angel Jones|1047802660|Pam Nerpel|01/12 1|21|TotalView Support|08282021|66666|27|66666|booth@tv.com|43|Mark Booth|1047802660|Pam Nerpel|10/27 ... 1|21|TotalView Support|08292021|55555|27|55555|jones@tv.com|43|Angel Jones|1047802660|Pam Nerpel|01/12 1|21|TotalView Support|08292021|99987|27|13579|smith@tv.com|43|Joe Smith|1047802660|Pam Nerpel|06/09 1|21|TotalView Support|08292021|66666|27|66666|booth@tv.com|43|Mark Booth|1047802660|Pam Nerpel|10/27 ... 1|21|TotalView Support|08302021|55555|27|55555|jones@tv.com|43|Angel Jones|1047802660|Pam Nerpel|01/12 1|21|TotalView Support|08302021|99987|27|13579|smith@tv.com|43|Joe Smith|1047802660|Pam Nerpel|06/09 1|21|TotalView Support|08302021|66666|27|66666|booth@tv.com|43|Mark Booth|1047802660|Pam Nerpel|10/27