Gamification

The Gamification module is designed to create an engaging, rewarding path to providing performance and transparency that leads to better customer experiences.

Admin

The Admin section under the Gamification module allows supervisors to create and manage different games, challenges, awards, and budget. This section helps them to effectively manage admin level activities at a single place.

Games

The Games tab of the Admin section allows you to create and manage games which helps to motivate and engage your team.

Click + Add New Game to add a new game.

Challenges

The Challenges tab of the Admin section allows you to manage performance challenges settings to motivate and engage your team.

Creating a New Challenge

  1. Click Settings to create a new challenge.
  2. If you want the challenge for the same day, select Same Day Challenges.
  3. Select the Level from the Company or Team options. The Company option applies to all members of your company and the Team option applies to certain teams within your organization.
  4. Click + Add to select a metrics for which a challenge will be created.
  5. Click Save to save a new challenge.

Awards

The Awards tab of the Admin section allows you to create and manage awards.

Creating a New Award

  1. Click New Award button to create a new award.

  2. Enter Award Details:

    • Type the name of the award in the Name field.

    • Provide a description in the Description field.

    • Select a folder from the Choose Folder dropdown menu.

  3. From the Add Badge section, click on a badge icon to select it for your award.

  4. In the Add Coins (optional) section, enter the number of coins in the Add Coins field if needed.

  5. Select the Roles and assign Groups to which this award can be given.

  6. Specify the number of times this award can be given in the Assign Limit field.

  7. Specify the number of times this award can be given in the Assign Limit field.

  8. Select the Award Duration to configure the availability of the award.

  9. Click Save to create the award or Cancel to discard changes.

Budget

The Budget tab of the Admin section helps you monitor and manage coin allocations in gamification. It doesn't automatically prevent overspending, but it shows you how you’re using your budget and lets you set up alerts.

With the Budget tab, you can:

  • Set up your budget

  • View your budget history

  • Set up budget notifications

Setting up your budget

  1. On the Budget tab, click Change Budget.
  2. Select a Group Level (Company or Team).
  3. Enter the budget amount in coins.
  4. Click Apply to save.

The budget starts on the day you create it and resets monthly.

Viewing Budget History

The Budget History chart lets you compare coin allocation:

  • Day-by-Day

  • Month-over-Month

For group-specific budgets, use the dropdown to select a group.

The Budget tab helps you monitor spending but won't automatically prevent overspending. Use it to proactively manage your coin allocations.