Manage WFO Users
Assign a User to a Group
Required permissions: Users Edit, Groups Edit
You can assign a user to groups to organize your NICE CXone WFO environment through the user's Groups tab. This is the easiest way to assign a user to multiple groups at the same time. If you want to assign multiple users to a single group at the same time, it's easiest to add users to the group instead.
- Click the app selector and select Admin.
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Click Users.
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Click the user profile you want to edit to open it.
- Click the Groups tab.
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In the Add Groups section, select the checkbox corresponding to each group you want to assign.
- Click Add Groups.