Generate Secure External Access Credentials

Required security profile permissions: Secure External Access Edit

Secure External Access (SEA) allows you to securely copy or move files from CXone Cloud Storage Services active storage to a storage location outside of CXone. To enable SEA, you need to generate credentials. You use these credentials when you retrieve files from SEA. If you lose the keys, you must generate new ones. New credentials replace the previous set of credentials. This includes the access key and ID and the file location. If you generate new credentials, you must update the application you use to retrieve your files from SEA.

  1. Click the app selector and select Admin.
  2. Click Cloud StorageLife Cycle Management.
  3. If you're creating credentials for the first time, click Create New.

  4. If you're generating replacement credentials, click Edit and then Generate Key.
  5. Copy the File Location, Access Key ID and Secret Access Key and save them to a safe location. If the 60-second window where the values are displayed ends before you can save them, click Show.