The following covers the hardware, operating system, and environmental requirements for systems that include NICE Uptivity Speech Analytics.
Hardware
Hardware requirements vary depending on the number of calls processed and data storage and retention needs. Hardware specifications are determined by the NICE Uptivity Sales Engineering team during the sales process and are based on the projected requirements of your individual implementation. General hardware guidelines include:
- NICE Uptivity Speech Analytics must be installed on its own server, and all resources on this server must be dedicated to the analytics application.
- Virtual servers (VMs) are acceptable; however, speech processing is a CPU-intensive task that may result in sustained periods of high CPU usage. This could affect performance of other VMs on the same physical host.
- The NICE Uptivity Speech Analytics server must be placed on the same LAN as the NICE Uptivity Recording server(s).
- At a minimum, the speech server should have an Intel i7 Quad Core CPU, with an 8 MB L3 cache.
The server is limited to a maximum of 64 logical cores across all CPUs.
- At minimum, the server should have 8 GB of RAM.
- A single, 1 GB network interface card (NIC) is required.
- The server should be configured with a 200 GB C: drive for operating system and applications, and a D: drive for storing phonetic indexes of processed calls and for housing the WAV files created for analytics until processing is complete. Recommended minimum sizing for this D: drive is 3.98 MB per media hour. The D: drive should be at least 10K; if frequent ad hoc searches are anticipated, solid state drives (SSD) are highly recommended.
Software
NICE Uptivity Speech Analytics requires the following software:
- Windows Server 2012 R2
- NICE Uptivity Speech Analytics services and components, including Nexidia v3.1.19
- Languages require the appropriate language pack and audio models to be installed as part of the installation process
Both Nexidia and the language pack are installed by NICE Uptivity.
License
A NICE Uptivity Speech Analytics license must be purchased in addition to the NICE Uptivity license to enable this feature.
Language Support
The Nexidia Search Grid used by NICE Uptivity Speech Analytics supports a significant number of different languages. These include, but are not limited to:
- North American, UK, and Australian English
- Castilian and Latin American Spanish
- Canadian and European French
NICE Uptivity Speech Analytics is not able to support all of the languages available with Nexidia. For example, the characters used in some languages, such as Hebrew or Russian, could not be used to create tags in NICE Uptivity, even though the Nexidia engine could analyze the calls. If you
