End-User Issues Resolved in Version 20.1
The following table provides a summary of issues reported by customers that have been resolved in this release. The issue summary column describes the resolved state of the issue.
|
Salesforce ID |
Issue Summary |
|---|---|
| XXXXXX |
Searching a QA Acknowledgment in English or French shows the user's name. |
| 1064739 | When using a ShoreTel voiceboard, core honors the Local Recording Directory setting. |
| 1067332 | Adding agents to a ticker in Performance Management does not produce any JSON errors. |
| 1077318 | Adding a bookmark on a call no longer refreshes back to page 1 of the call results. |
| 1077346 | The Clear Filter button on the Recorded Interactions page works with the randomizer features. |
| 1079677 | If "Agent Acknowledgment Required (Default Value)" is selected on a QA form, an email is sent to the agent when the QA on that form is submitted. |
| XXXXXX | Section scoring totals are accurate on a completed QA report. |
| 1094560 | On the Recorded Interactions page, selecting to view a survey sends the correct Record ID to the Survey Detail report. |
| 1094579 | The Recorded Interactions page accurately shows incomplete surveys as "inc" so they show up as results when using the filer to find incomplete surveys. |
| 1094532 | The date range fields in the survey feedback report return results more accurately for the date they are set. |
|
1103196 |
Responses on a completed QA form are not duplicated when the agent has multiple phones. |
| 1105014 | Links to audio shown on the Survey Detail Report brings up the recorded audio file from the survey so it can be saved. |
| 1112355 | When editing the Response Format on the API Server page, your change takes place instead of still being SOAP. |
| 1124392 | Assigning roles to multiple groups for AD authentication now saves and displays roles accurately. |
| 1118332 | French-CA reporting allows for drill-down in the reports and does not produce "NotFound" errors. |
| 1129196 | IE11 - The print button displays and works properly when running reports. |
| 1132034 | Saving the last location URL of a printable report is accurate and does not produce an error page. |
| 1124771 | Waveforms on calls display consistently regardless of if wrap time is in recording schedule. |
| 1137946 | Calibration reports work with multiple types of QA forms, not just calibration type. |
| 1140186 | Negative scoring in QA forms does not mess with the scoring inaccurately. |
| 1158177 | Adding two Active Directory groups at the same time doesn't interfere with saving the page. |
| XXXXXX | Using a service account does not prevent running printable reports from a new report viewer. |
| 1170238 | Ad Hoc Reports that generate in English also successfully generate in FR-CA in configurations that have FR-CA enabled. |
| 1177522 | Sound quality has been improved during playback using the Media Player. |
| 1073770 | Evaluator Productivity report loads and does not produce a timeout message. |
| 1076093 | Video icon and playback are fully functional when Live Monitor uses SSL. |
| 1082523 | Responding to the second-to-last question in a survey before the full audio clip plays does not result in skipping the last question. |
| 1084693 | Avaya IP - call stop functions properly and calls do not get stuck in the tracker. |
| 1097512 | Cisco CTI Server Module - Even if you add a secondary server, Ccore will still connect to the primary by default. |
| 1103093 | Avaya DMCC SSC - RecordStart command does not produce an error in CTICore. |
| 1103339 | The PIM does generate an event to Transcode calls recorded from AI-Logix Core. |
| 1098880 | Transcoder 2 skips 1k WAV files as well as any calls it cannot find so it doesn't get stuck. |
| 1105288 | CTICore inserts calls into database without throwing an "unrecognized GUID format" error. XML Import Tool imports files as expected. |
| 1106083 | Cisco UCCE - Call stop works properly when using a SIPREC core. |
| 1106352 | When a call is shorter than the minimum duration, SCAPI deletes jpg files from the call instead of moving them to a final location with no audio. |
| 1102703 | Screen Capture Client stops sending frames for a previous call if a new call comes in before the wrap time is up. |
| 1113382 | Call Data Collector does not experience an error with PRIMARY KEY constraint. |
| 1116863 | There are now max duration and max silence limits for ending a call and removing it from the tracker. |
| 1116751 | Using %C as part of a filename mask does not result in audio and video files having different names. |
| 1117584 | Audio-only WebM files from the Transcoder 2 are not significantly larger than a transcoded WAV file. |
| 1118288 | Cisco - using an alphanumeric deviceid and a numeric device alias does not cause issues with Live Monitor. |
| 1124345 | SipRec conferences handle logs more accurately. |
| 1124150 | Cisco Active - audio does not overlap when phone is set to Gateway Preferred. |
| 1136495 | IP Office does not experience disconnection issues. |
| 1131493 | UCCE - Core does not disconnect due to message length. Upon an unrelated disconnect, it will reconnect without being restarted. |
| 1136548 | CTIOS events properly update devicealias so calls are assigned to the correct agent. |
| XXXXXX | Having an existing Ogg or WebM file on a retranscode event does not prevent a call getting transcoded in Transcoder 2. |
| 1140045 | Clients do not have problems reconnecting when the Screen Capture Server is rebooted. |
| 1140870 | If the CTI Server gets disconnected it from the primary and refused by the secondary, it tries to connect to primary again. |
| 1141079 | SIPREC Core does not experience overlapping audio on calls. |
| 1140415 | API server logs contain only one value for Content-Length, so there is no interference with third party tools. |
| 1141112 | CTICore does not experience OutOfMemory errors. |
| 1141941 | When taking snapshots of servers, RabbitMQ does not experience stability issues that cause services to disconnect. |
| 1146614 | IP Office script has been created to utilize available call ID to break up recordings if a new call is detected. |
| 1109147 | Avaya - callback feature does not experience issues with call pause or resume events. |
| 1159577 | Archiver no longer has problems connecting to RabbitMQ. |
| 1159917 | Call Data Collector and Call Event Producer no longer have problems connecting to RabbitMQ. |
| 1146869 | Overlapping blackouts in a call no longer cause the rest of the call to be incorrectly blacked out. |
| 1062475 | Running Analytics Manager with PAT retention does not cause a SQL timeout. |
| 1158524 | When Archiver encounters an error stripping video, it skips the record and goes to the next one. |
| 1165510 | Screencapture code in the database is not updated when using the Archive Everything command. |
| 1171809 | SLA violation is slowed down to prevent flooding Rabbit MQ and Transcoder2 with frequent, repeated events. |
| 1121541 | Avaya End Registration AACC stays connected. CTI Core does not crash from an AACC event. |
| 1241516 1060041 |
Metric Widgets not duplicated when using a range of dates. |
| 1214899 | New CTI Core handles events without exceptions. |
| 1265394 | Live Monitor for audio can handle a device alias with special characters. |
| 1271190 | API Server can export calls when secured with SSL. |
| 1272193 | CTI Core - Avaya MR - Gets device ID at agent login as expected. |
| 1271009 | The PIM is now multi-threaded and can handle a greater volume of daily calls. |
| 1266156 | The CTI Core does not crash from a Cisco event. |
| 1277199 | Calls keep the "failed" flag once applied. |
| 1215147 | CTI Core does not put a .vid entry in the database for failed screen capture calls. |
| 1282234 | Call player is the correct size for Evaluate this Agent in Current Window. |
| 1270496 | After live monitoring thumbnails, connections from clients to WSS are closed. |
| 1285747 |
CTI Core does not crash on a message for invalid implementation of FAILURE_CONF. |
| 1267382 | Filtering interactions by "Bookmark" and using "Contains" for the search does not require a verbatim match to show results. |
| 1295663 | Avaya PC dialer calls are not run on calls that contain multiple smaller calls inside. |
| 1294774 | Avaya scripting does not interfere with call recording. |
| 1275330 | Transcoder 2 operation failures do not cause files to be incorrectly named. |
| 1297185 | Transcoder 2 "converttowebm" process keeps the wav file if conversion fails. |
| 1303146 | Using Excel or Word does not cause Report subscription issues. |
| 1308326 | CTI Core script compiles when the script is loaded. |
| 1310611 | Telephony Groups page has pagination controls so all groups can be viewed. |
| 1270599 | There are no issues with call tracking with multiple recordings on a single call. |
| 1313934 | Performance Management Tickers can be assigned to new users. |
| 1315857 | Special characters can be used in custom schedules. |
| 1316401 | Balanced Scorecards Search Groups feature allows you to select groups and agents to explore a scorecard. |
| 1325528 | Transcoder 2 logic correctly tells the PIM when transcoding is successful. |
| 1326060 | Cisco tracker is reset on MAX_SILENCE as well as MAX_DURATION. |
| 1341778 | Updates from the stock Cisco UCCX and UCCE script have been added to the stock Cisco TAPI script. |
| 1347599 | The waveform displays correctly when playing back a call with a blackout and no agent. |
| 1312239 | Survey Feedback Report returns accurate data. |
| 1344697 | Radio button responses in a QA Form don't unexpectedly change when clicking elsewhere on the form. |
| 1350843 | Cisco Active TAPI, multiple phones: when a hold messages comes through one line, the call recording on the other lines keeps going. |
