Install the Uptivity Screen Capture Client

NICE Uptivity Screen Recording must be installed on every workstation where you want to use screen recording. You can install it directly onto user workstations, or you can do a silent installation with no user intervention required or allowed.

Install Screen Capture Client

The Screen Capture Client installer (Screen Capture Client Installer.msi) can be obtained from any Uptivity server by browsing to the Call Copy Installers folder (typically C:\Program Files (x86)\CallCopy\Installers\ ).

The Screen Capture Client released with Uptivity version 21.1 is backwards compatible with Uptivity 20.1. If you are installing the newer version, use the Screen Capture Client installation documentation in the 21.1 online help.

The new version of Screen Capture Client allows you to define up to 4 separate physical locations that the client can connect to. Each location supports up to 3 instances each of RabbitMQ, SCAPI server, and Screen Capture Server.

  1. Copy the installer to the workstation and double-click the installation MSI file.
  2. Click Next.
  3. Select the checkbox to accept the license agreement and click Next.
  4. On the Custom Setup page, set the directory for the client software installation. You can also click the icons to change how the client is installed.
  5. You can click Disk Usage to verify that the workstation has enough disk space to install the software.
  6. Click Next.
  7. Select the Use Service Bus checkbox and enter the IP address or host name of at least one RabbitMQ server, then click Next.
  8. Enter the IP address or host name of at least one SCAPI server and click Next.
  9. Enter the IP address of at least one screen capture server for the location where the client workstation resides and then click Next. 
  10. Select the checkbox to use SSL/TLS if you want the screen capture client to use secure communication for its connections to other services, and then click Next.
  11. Click Install.
  12. When the status bar indicates installation is complete, click Next and then click Finish.
  13. Navigate to CC_ScreenCapClient.exe and double-click to start the client application (or reboot the workstation).

Silent Installation of Screen Capture Client

When you perform a silent installation of the Screen Capture Client, you need to include parameters to configure the client. You can also use standard Windows Installer options that are available anytime you run an msiexec.exe application from the admin command prompt.

Use this command structure to perform a silent installation: 

msiexec.exe /i "[path to client msi]\Screen Capture Client Installer.msi" [parameters key=value] /qn

Parameter

Details
Use_ServiceBus Enables the use RabbitMQ with the Screen Capture Client. Valid values are 1 (enable) and 0 (disable).
Enable_Secure_Comms Enables secure communication (SSL/TLS) between the Screen Capture Client and the services. Valid values are 1 (enable) and 0 (disable).
RabbitMQ_Server_1

Specifies the IP address or host name of the first RabbitMQ server. Add up to 3 servers by adding additional parameters to the command line (RabbitMQ_Server_2 and RabbitMQ_Server_3).

Num_Configured_Hosts

 Specifies the total number of configured screen capture servers. Valid values are any number from 1 to 10.
Screen_Server_1 Specifies the IP address or host name of the first screen capture server. Add up to 10 servers by adding additional parameters to the command line (Screen_Server_2, Screen_Server_3, and so on).
Num_Configured_SCAPI_Hosts Specifies the number of configured SCAPI servers. Valid values are any number from 1 to 10.
SCAPI_Server_1 Specifies the IP address or host name of the first SCAPI server. Add up to 10 servers by adding additional parameters to the command line (SCAPI_Server_2, SCAPI_Server_3, and so on).