Customer Administration Tasks
Recordings are copied from the MediaSense recorder to Uptivity by means of the Uptivity integration to the MediaSense API. If MediaSense is recording as desired, there are typically no ongoing administration tasks required for this integration.
Copying of call records from MediaSense to Uptivity is controlled by a recording schedule. Only call records that match the schedule criteria are copied. The schedule Type can be Set Number, Percentage, or Agent Percentage. Call recording schedules and screen capture schedules use Device ID (that is, the identifier associated with the physical phone) and Device Alias (that is, the identifier associated with the agent). These options vary depending on your configuration of CUCM, UCCX, and UCCE.
If calls are being missed, search online help for keyword recording schedule or contact Uptivity Support for assistance.
