Customer Administration Tasks
There are no regular, ongoing administrative tasks related to this integration. If you add channels to your system, your Uptivity administrator will need to increase the channel count on the voice board in the Web Portal. For more information on voice board tasks, search online help for keyword voice boards.
You must restart the CTI Core service after any changes to voice boards, channels, or both.
Any other voice board changes should only be done under direct supervision from Uptivity Support. Done incorrectly, voice board modifications can have serious negative impact to your system. In addition, altering the hardware configuration of your system may void your warranty.
The Cisco Automatic integration streams audio from the phone to Uptivity and supports multiple calls on the same line or multiple lines on the same phone simultaneously. Therefore, it is important not to specify any devices on the voice board.
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