Analytics Manager Service Settings

The Analytics Manager service is part of the base NICE Uptivity installation, but is used only in systems that include Nexidia-based NICE Uptivity Speech Analytics. It handles interaction and communication between NICE Uptivity and Nexidia, and between NICE Uptivity and IA in environments where NICE Uptivity is configured to use CXone Interaction Analytics. All Uptivity systems have one Analytics Manager instance. The actual name of the service (as it appears in the Windows Services list) is cc_AnalyticsManager.

For more information, see Services Overview .

IA PRo Section