Customer Site Requirement Changes for the 18.1.2 patch

This section discusses only those site requirements that have changed in this patch of NICE Uptivity. For complete information regarding site requirements, see Server & Site Overview and the appropriate customer guide(s) for recording integrations, workforce management integrations, or both.

Server Hardware

There were no server hardware changes in 18.1.2.

Server Software

The 18.1.2 patch supports RabbitMQ 3.7.8 and Erlang 21.0.1. Upgrading these services is recommended. Existing versions of RabbitMQ and Erlang will need to be uninstalled prior to installing the new versions.

Support for Microsoft SQL Server 2017 Enterprise, Standard, and Express has been added. For more information, see Server Requirements.

The supported version of Nexidia is v3.1.19.

SQL 2012 is currently still supported, but is expected to be removed in a future release.

User Workstation/PC

Support for Firefox 60 ESR has been added.

Internet Explorer is still supported for playback (excluding Live Monitor); however, users may see increased load times and seek times for recordings. Users can expect a superior experience when using Mozilla Firefox or Google Chrome.

Database Changes

There were no database changes in 18.1.2.

Licensing

There were no licensing changes in 18.1.2.

Security

There were no security changes in 18.1.2.

 

Customer Site Requirement Changes for the 18.1.1 patch

This section discusses only those site requirements that have changed in this patch of NICE Uptivity. For complete information regarding site requirements, see Server & Site Overview and the appropriate customer guide(s) for recording integrations, workforce management integrations, or both.

Server Hardware

There were no server hardware changes in 18.1.1.

Server Software

Web servers hosting the NICE Uptivity Web Portal require .NET framework v4.7.2.

User Workstation/PC

User workstations must use .NET 4.7.2. For more information, see Installation Prerequisites.

Database Changes

There were no database changes in 18.1.1.

Licensing

There were no licensing changes in 18.1.1.

Security

There were no security changes in 18.1.1.

 

Customer Site Requirement Changes for 18.1

This topic discusses only those site requirements that have changed since the previous version of NICE Uptivity. For complete information regarding site requirements, see Server & Site Overview and the appropriate customer guide(s) for recording integrations, workforce management integrations, or both.

Server Hardware

Hardware requirements vary depending on the deployment model, telephony integration, Uptivity components used, and number of concurrent users in the system.

  • Your server must have at least 4 Cores and 12GB of RAM dedicated to Uptivity.
  • Hardware requirements used by Sales Engineering were revised mid-2017. This information can be found in the document Minimum Server Specification Guidelines.

Server Software

  • 32-bit and 64-bit Microsoft Visual C++ Redistributable for Visual Studio 2017 must be installed on all Uptivity servers (in addition to libraries required in previous versions).
  • Web servers hosting the NICE Uptivity Web Portal require .NET framework v4.7.1.
  • No changes in server OS for 18.1.
  • No changes to SQL requirements for 18.1.

User Workstation/PC

When a system includes NICE Uptivity Screen Recording, NICE Uptivity Desktop Analytics, or both, consult Uptivity Sales Engineering for recommended system requirements based on business needs.

  • 32-bit and 64-bit C++ libraries for 2010 and 2017 are required on user workstations in addition to libraries required in previous versions.
  • User workstations must use .NET 4.7.1. For more information, see Installation Prerequisites.
  • Microsoft Silverlight no longer needs to be installed as it is no longer used in Uptivity.
  • For screen capture, communication between the User Workstation (Screen Capture Client) and the RabbitMQ server require outbound TCP activity on ports 5672.
  • Internet Explorer 11 — Internet Explorer version 11 remains supported by NICE Uptivity 18.1 with limitations:
    • Live Monitor is not available using IE 11.
    • At the end of a recording, the playhead indicator does not reset at the beginning of the recording.
    • When a user closes the Screen pane and the Layer Details pane, the Waveform Display maximizes to the full screen size.
    • When using either the Waveform Display or the Seek icon, the user must click the Play icon to continue playing the call.
    • If a user changes the playback speed, the Waveform Indicator appears beyond the total duration time in the Playback Details pane.

    NICE Uptivity 18.1 is expected to be the last NICE Uptivity release to officially support the use of Internet Explorer.

    Due to some functionality that is not compatible with the Internet Explorer 11 browser, we do not recommend using IE 11 with Uptivity 18.1.

Database Changes

There was a material change to track which calls have been uploaded to CXone.

Licensing

There are no licensing changes for NICE Uptivity 18.1.

Security

There are no security changes for version 18.1.