Technical Documentation Enhancements with 18.1.2
This topic introduces the changes, additions, and improvements to technical documentation for NICE Uptivity since the release of the previous version.
Help Site
- Search categories have been implemented so it is possible to search for information in specific content categories. To utilize this feature, click the filter icon in the search bar, select the content category that you want to search in, then enter your search term(s).
- Glossary term links have been implemented. If a term has a definition assigned to it, the first mention of that term on a page is colored blue and displays a pop-up with the definition when you hover over it.
- The Administrators, Supervisors, and Agents level of the menu each link to a Getting Started page for that audience.
- Publish dates have been added to the bottom of the home page so that you know how current the information on the help site is. The site is updated every 2 weeks.
Release Notes
There is now a cumulative version of the customer-facing release notes.
This document begins with Uptivity version 18.1 and continues through the latest version, replacing the Cumulative Change Guide. Versions prior to 18.1 can still be found in the Cumulative Change Guide, but that document will no longer be updated with new versions.
Installation Guides
The format for the installation guides has changed. The previous installation guides were split up based on Windows and SQL Server versions. Because so many versions of Windows and SQL are supported and they are all compatible with each other, this resulted in needing at least 6 different PDF guides to cover all combinations of versions. To avoid that confusion, the guide has been split in two. Now, there is one guide containing install information and instructions for all Windows Server versions and all SQL Server versions and one guide containing install information and instructions for the Uptivity database, product, and services.
Reach out to your Uptivity documentation expert with any questions or concerns.
Technical Documentation Enhancements with 18.1.1
This topic introduces the changes, additions, and improvements to technical documentation for NICE Uptivity since the release of the previous version.
Help Site
- A brand new, modern design has been implemented site-wide.
- The menu options have been rearranged so that each topic falls under the user role who would need the information - Administrator, Supervisor, or Agent.
Technical Documentation Enhancements with 18.1
This topic introduces the changes, additions, and improvements to technical documentation for NICE Uptivity since the release of the previous version:
- Written references to the Call List have been removed. The Call List was used with the Web (Silverlight) Player, which is no longer a part of the product as of this release. Instead, the Recorded Interactions List plays in the Media Player.
- Information for installing new prerequisites and installing and configuring the Screen Capture API (SCAPI) and Transcoder 2 has been added to the Installation Guide.
