NICE Uptivity Screen Recording must be installed on every workstation where you want to use screen recording. You can install it directly onto user workstations, or you can do a silent installation with no user intervention required or allowed.
The Screen Capture Client installer (Screen Capture Client Installer.msi) can be obtained from any Uptivity server by browsing to the Call Copy Installers folder (typically C:\Program Files (x86)\CallCopy\Installers\ ).
The Screen Capture Client released with Uptivity version 21.1 is backwards compatible with Uptivity 18.12. If you are installing the newer version, use the Screen Capture Client installation documentation in the 21.1 online help.
The new version of Screen Capture Client allows you to define up to 4 separate physical locations that the client can connect to. Each location supports up to 3 instances each of RabbitMQ, SCAPI server, and Screen Capture Server for redundant recording and failover.
- Copy the installer to the workstation and double-click the installation MSI file.
- Click Next.
- Select the checkbox to accept the license agreement and click Next.
- On the Custom Setup page, set the directory for the client software installation, and then click the icons to change how the client is installed, if you want to.
- Click Disk Usage if you want to verify that the workstation has enough disk space to install the software.
- Click Next.
- Select the Use Service Bus checkbox and enter the IP address or host name of at least one RabbitMQ server, then click Next.
- Enter the IP address or host name of at least one SCAPI server and click Next.
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- Select the checkbox to use SSL/TLS if you want the screen capture client to use secure communication for its connections to other services, and then click Next.
- Click Install.
- When the status bar indicates installation is complete, click Next and then click Finish.
- Navigate to CC_ScreenCapClient.exe and double-click to start the client application (or reboot the workstation).
