The NICE Uptivity On-Demand web portal is the primary user interface for agents to start or stop audio recording on demand, start or stop blackouts, add information to recordings, or any combination of these. For more information, see NICE Uptivity On-Demand Overview.
If you use NICE Uptivity On-Demand from a desktop application, this topic does not apply.
Log In
- Type the URL (host name or IP address) of the NICE Uptivity On-Demand web portal into a web browser's address bar (for example, http://uptivityondemand.yourcompany.com).
- Enter your User Name and Password. If you want to, select the Remember my username? checkbox. Click Login.
- For Device Alias, enter your extension number or agent login ID. If you are not sure what value to enter, ask your supervisor. Click OK.
Check Status
Required Permissions — Allow Web On Demand
You can follow these steps to verify the account under which you are recording (for example, in the following image the NICE Uptivity On-Demand client is logged in as Administrator). Using the incorrect account can cause calls not to be recorded or recordings to be mislabeled .
In the NICE Uptivity On-Demand Web Portal, verify the status of Call State, Audio Recording, Desktop Recording, and Connection Status in the table.
Field | Description |
|---|---|
| Call State | Indicates whether there is an active call in progress. The displayed values are None or OnCall. |
| Audio Recording | Indicates whether the current call is being recorded. The displayed values are true or false. |
| Desktop Recording | Indicates whether your desktop activity is currently being recorded. The displayed values are true or false. |
| Connection Status | Indicates whether your NICE Uptivity On-Demand web session is currently connected. The displayed values are true or false. |
Record Audio
Required Permissions — Allow Web On Demand and Allow Recording by Device ID, Allow Recording by Device Alias, or all
- In the NICE Uptivity On-Demand Web Portal, click Start Audio Recording.
- From the drop-down list, select whether to record By Extension or By Agent Number.
- Click Stop Audio Recording when ready.
Update Call Records
Required Permissions — Allow Web On Demand, Allow Call Updates, and permission to edit one or more of the user-defined fields
- In the NICE Uptivity On-Demand Web Portal, click Update Call Record.
- Enter information in one or more of the fields. You will only see those fields which you have permission to update.
- Click Save.
