Passive VoIP Administrator Tasks

During ongoing use of the system, your Uptivity administrator may need to configure new channels or reconfigure existing channels. At those times, this integration requires changes to the Voice Boards page in the Web Portal. If the integration uses an alternate CTIClosedAn acronym for Computer Telephony Integration - any technology that allows interactions on both computer(s) and phone(s) to be integrated. source, additional tasks may be required; refer to the appropriate customer guide for your integration.

If channels are added to your system, you must increase the channel count on the associated voice board.

Channel Configuration Settings

These settings apply when configuring channels for passive VoIP recording:

Field

Description

Assign

Used in deployments where physical devices and channels have a one-to-one correspondence, or to allocate specific channels to specific types of recording. For more information, search online help for "keyword channel assignment."

Concurrent Licensing: Anything

Per-Seat Licensing:

Dedicated Record

Assign Value

If Assign is set to Anything, leave this field blank.

If Assign is set to a Dedicated Record option, type the value for the corresponding device. This value is case sensitive.

Name

If you want to, enter a name for the channel that can be used in channel scripting.

 

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