Customer Administration Tasks

There are no ongoing administrative tasks related to this integration other than those required by the audio acquisition method. If you add or reconfigure channels, you must perform the tasks associated with passive VoIP, which can be found in the Customer Guide to Passive VoIP Recording.

Verify SMS Functioning

This task is not required. However, there may be times when you need to verify that SMS is returning the correct information. These instructions are from the Avaya Application Enablement Services Web Services Programmer’s Guide Release 5.2; other AES version may differ.

1. In a web browser, navigate to https://<ip address>/sms/sms_test.php, where <ip address> is the IP address of the Application Enablement Services server.
2. Log in with the username and password configured for SMS.
3. Enter these Request Parameters:
   • Model — Station
   • Operation — list
   • Objectname — * will return all fields.
   • Fields — * will return all fields.
4. Click Submit Request.

 

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