Customer Administration Tasks

During ongoing use of the system, your Uptivity administrator may need to configure new channels or reconfigure existing channels. This integration requires changes to the Voice Boards page in the Uptivity Web Portal when channels are added or must be reconfigured.

The number of voice board channels corresponds to the number of trunks configured on the physical Ai-Logix card. Adding channels may require purchase and installation of server hardware and Uptivity licensing. Contact Support for additional information.

For more information on voice boards, search online help for voice boards.

Channel Configuration Settings

This section provides a reference to channel settings that must be configured for the Avaya DT-SSC integration. You should refer to this section whenever you add new channels to your NICE Uptivity system.

Any other voice board changes should only be done under direct supervision of Uptivity Support. Done incorrectly, voice board modifications can have serious negative impact to your system. In addition, altering the hardware configuration of your system may void your warranty.

These settings apply when configuring channels for Avaya DT-SSC integrations:

Setting	Definition	Value
Number of Channels	This will already be configured unless you are adding a new Ai-Logix card. In that scenario, select the value from the drop-down list based on the trunk configuration: 23 – T1 ISDN for ISDN-signaled T1 trunks. 24 – T1 RBS for T1 trunks with Robbed-bit. 30 – E1 ISDN for ISDN-signaled E1 trunks. 30 – E1 RBS for E1 trunks with Robbed-bit.
Assign	Used in deployments where physical devices and channels have a one-to-one correspondence, or to allocate specific channels to specific types of recording. For details, search online help for channel assignment.	Anything
Assign Value	Enter one PBX Trunk Member/Port ID per channel. This value is case sensitive.
Desc	Enter an optional description for the channel.
Name	Enter an optional name for the channel that can be used in channel scripting.
Trunk Tap	Indicates whether to use the trunk-tap capability of the card.	Cleared

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