During the regular operation of your NICE Uptivity system, there are no specific tasks your administrator needs to perform in regard to the AACC integration. However, new agents must be assigned to the NICE Uptivity user account on the AACC server or they will not be recorded.
For tasks specific to your audio source integration, refer to the appropriate guide: Refer to the appropriate section for customer tasks related to your audio source integration: Avaya DMCC-MR, DMCC-SO, or DMCC-SSC.
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