Post Interaction Manager (PIM) Service Settings

The Uptivity Post Interaction Manager (PIM) serviceNICE Uptivity includes a number of different services that perform various functions within the application. The services used in your system can vary depending on modules & features and system topology. listens for events from CTI Core that indicate a recording has finished. The PIM then sends commands to the Transcoder to begin processing the recording and listens for responses. When the recording processing completes, the Post Interaction Manager then sends messages to initiate processing for analytics (if applicable).

The PIM also communicates with Screen Capture API (SCAPI) when Screen Recording is being used in an interaction. Video transcoding jobs are queued after audio transcoding jobs, and the PIM waits for SCAPI to send a signal that it is done moving the folder of .jpegs before sending them to the Transcoder.

All Uptivity systems have one Post Interaction Manager instance. The actual name of the service is cc_postInteractionManager.

For more information, see Uptivity Initial Configuration Overview and Services Overview.