Creating a Classification Rule

Analytic classification rules add speech tags to user fields in call recording records. Users can then search for these call records in the NICE Uptivity Web Portal.

For more information, see Classification Rules Overview.

Create an Analytic Classification Rule

  1. Click Administration Add-Ons Analytics Analytic Rules.
  2. Click Add.
  3. Configure the rule settings.
  4. Click Save.

Related Tasks

Related References