Update Call Records in Web-Based NICE Uptivity On-Demand

Required Permissions — Allow Web On Demand, Allow Call Updates, and permission to edit one or more of the user-defined fields

The NICE Uptivity On-Demand web portal is the primary user interface to start or stop audio recording, start or stop blackouts, add information to recordings, or any combination of these.

This topic explains how to update the user-defined fields associated with a call.

For more information, see NICE Uptivity On-Demand Overview.

If you use NICE Uptivity On-Demand from a desktop application, this topic does not apply.

  1. In the NICE Uptivity On-Demand Web Portal, click Update Call Record.
  2. Enter information in one or more of the fields. You will only see those fields which you have permission to update.
  3. Click Save.