Update Call Records in Server-Based NICE Uptivity On-Demand

Required Permissions — Allow Call Updates plus permission to edit one or more of the user-defined fields

The NICE Uptivity On-Demand client application is the primary user interface for agents to start or stop audio recording, start or stop screen recording, start or stop blackouts, add information to recordings, or any combination of these.

This topic explains how to update the user-defined fields associated with a call.

For more information, see NICE Uptivity On-Demand Overview.

If you use NICE Uptivity On-Demand from a web browser, this topic does not apply.

  1. Right-click the NICE Uptivity On-Demand icon in the system tray.
  2. Click Update Call Record.
  3. Enter information in one or more of the fields. You will only see fields you have permission to update.
  4. Click OK.