Apply Blackouts in Server-Based NICE Uptivity On-Demand

Required Permissions — Allow Blackout Start and Stop

The NICE Uptivity On-Demand client application is the primary user interface for agents to start or stop audio recording, start or stop screen recording, start or stop blackouts, add information to recordings, or any combination of these.

This topic explains how to apply a blackout during a recorded interaction. Blackouts are used to protect sensitive information, such as credit card numbers or protected health information.

For more information, see NICE Uptivity On-Demand Overview.

If you use NICE Uptivity On-Demand from a web portal, this topic does not apply.

  1. Right-click the NICE Uptivity On-Demand icon in the system tray.
  2. Click Start Blackout.
  3. Click Stop Blackout when ready.