Getting Started as an NICE Uptivity Administrator
The basic Uptivity platform provides contact centers with the ability to record interactions and perform quality monitoring to improve customer service.
If you are a contact center or IT professional who will act as an application administrator, you have likely been given an advanced permission set that will allow you to:
- Listen to all recordings and perform recording-related tasks
- Create roles, user accounts, and QA Groups
- Ensure new agents are set up properly for recording
- Ensure the Uptivity system and server(s) are operating as expected for your organization
The links below will provide you information you need to learn the basics of being an Uptivity administrator.
Related Themes
- NICE Uptivity Web Portal Overview — to learn about the NICE Uptivity Web Portal and start customizing your workspace
- Recording Playback Overview — to learn about listening to and working with recorded interactions
- Roles and Permissions Overview — to learn about creating permission sets called roles and assigning them to agents
- Users Overview — to learn about creating user accounts
- Configuring Users for Recording — to learn about configuring agents for recording
- QA Groups Overview — to learn about creating QA Groups