Delete Users

Required Permission — Allow User Administration

Users are individuals who appear in, have access to, and can perform tasks in the NICE Uptivity Web Portal. In some cases, you may no longer want a user to have access to or appear in the NICE Uptivity Web Portal.

This topic explains how to delete user accounts.

For more information, see Users Overview.

Deleting users removes all NICE Uptivity Web Portal access to account information and call data. If the user still needs to appear in NICE Uptivity Web Portal searches and in reporting, consider deactivating the account instead.

If the user was recorded, you must clear the Agent field as part of this task. This ensures the user no longer appears in the agent list for filtering searches and no longer appears in agent-related reports.

  1. In the NICE Uptivity Web Portal, click AdministrationPermissionsUsers.
  2. Double-click the account in the Users list.
  3. Clear Agent if applicable.
  4. Click Delete.
  5. Click OK.

See Also