Edit Roles

Required Permission — Allow User Administration

Roles are collections of permissions that determine what users can do in Uptivity.

This topic explains how to edit a role.

For more information, see Roles and Permissions Overview.

  1. In the NICE Uptivity Web Portal, click AdministrationPermissionsRoles.
  2. Double-click the name of a role.
  3. Optional: Make any changes to the selected permissions.
  4. Optional: Add or remove any associated QA Groups.
  5. Optional: Add or remove any associated ACD Groups.
  6. Optional: Add or remove any associated ACD Gates.
  7. Click Save.

See Also

  • Roles List — for information on the fields shown in the Roles list
  • New Role Page — for information on the New Role page, including definitions of all Uptivity permissions