Create Roles

Required Permission — Allow User Administration

Roles are collections of permissions that determine what users can do in Uptivity.

This topic explains how to create a role.

For more information, see Roles and Permissions Overview.

  1. In the NICE Uptivity Web Portal, click AdministrationPermissionsRoles.
  2. Click Add Role.
  3. Enter a Role Name.
  4. Optional: Enter a Description.
  5. Select the permission(s) needed for the role.
  6. Optional: Associate the role with one or more QA Groups.
  7. Optional: Associate the role with one or more ACD Groups.
  8. Optional: Associate the role with one or more ACD Gates.
  9. Click Save.

See Also

  • Roles List — for information on the fields shown on the Roles page
  • New Role Page — for information on the New Role page, including definitions of all Uptivity permissions