NICE Uptivity Quality Management Fields
Overview
The comprehensive data dictionary provides details about database fields in NICE Uptivity, as well as fields that may be calculated and displayed, but not stored in the database.
This topic provides details about fields used in NICE Uptivity Quality Management.
For more information, see Uptivity Data Overview.
This section of the data dictionary is currently a work-in-progress, and definitions are not yet available for all fields.
Fields are listed in alphabetical order to the extent possible. If you are looking for information about a specific field, you can search this page quickly by pressing the [CTRL] and [F] keys and entering the name of the field.
Form-Related Fields
This section covers fields that are related to NICE Uptivity Quality Management forms, regardless of whether they have been used in evaluations.
General Fields
Acknowledgment Required
| Acknowledgment Required | |
|---|---|
| Description | Indicates whether the default behavior for a QA form is to require agent acknowledgment. |
| Displays In | Ad hoc reporting |
| Filter/Search By | Ad hoc reporting |
| Format | Numeric |
| Size | 1 character (a value of 1 displays as Yes; a value of 0 displays as No) |
| Limitations | |
| Terminology | N/A |
Arbitration-Enabled
| Arbitration-Enabled | |
|---|---|
| Description | Indicates whether the form was enabled for the arbitration workflow when it was created. |
| Displays In | QA Form Editor |
| Filter/Search By | |
| Format | Numeric |
| Size | 1 character (1/0) |
| Limitations | Displays as selected or cleared for the Enable Arbitration Workflow checkbox |
| Terminology | N/A |
Calibration Enabled
| Calibration-Enabled | |
|---|---|
| Description | Indicates whether the form was enabled for the calibration workflow when it was created. Calibration can be enabled at the form level or the evaluation level. See Calibration Overview. |
| Displays In | QA Form Editor |
| Filter/Search By | |
| Format | Bit |
| Size | On/Off |
| Limitations | Displays as selected or cleared for the Enable Calibration Workflow checkbox |
| Terminology | N/A |
Create Date
| (Form) Create Date | |
|---|---|
| Description | Date on which a QA evaluation form was first saved. |
| Displays In | QA Forms list, Ad hoc reporting |
| Filter/Search By | QA Forms list, Ad hoc reporting |
| Format | Date/Time |
| Size | Displays as MM/DD/YYYY HH:MM:SS AM/PM |
| Limitations | Value is determined (assigned or calculated) by system and is not user-editable. |
| Terminology | N/A |
Disable Date
| (Form) Disable Date | |
|---|---|
| Description | Date on which a QA evaluation form was most recently disabled. |
| Displays In | QA Forms list, Ad hoc reporting |
| Filter/Search By | QA Forms list, Ad hoc reporting |
| Format | Date/Time |
| Size | Displays as MM/DD/YYYY HH:MM:SS AM/PM |
| Limitations | Value is determined (assigned or calculated) by system and is not user-editable. |
| Terminology | N/A |
Form ID
| Form ID | |
|---|---|
| Description | Unique identifier assigned to a form in the Uptivity database. |
| Displays In | |
| Filter/Search By | |
| Format | Numeric |
| Size | Varies |
| Limitations | Value is determined (assigned or calculated) by system and is not user-editable. |
| Terminology | N/A |
Form Name
| Form Name | |
|---|---|
| Description | The name of a form used in to evaluate agents in NICE Uptivity Quality Management. |
| Displays In | QA Forms list, Ad hoc reporting |
| Filter/Search By | QA Forms list, Ad hoc reporting |
| Format | Alphanumeric |
| Size | 255 characters |
| Limitations | |
| Terminology | N/A |
Negative Score
| Negative Score | |
|---|---|
| Description | Indicates whether the form allows scores less than zero to be shown as negative values. See QA Form Editor. |
| Displays In | QA Form Editor |
| Filter/Search By | |
| Format | Bit |
| Size | On/Off |
| Limitations | Displays as selected or cleared for the Allow Deduction Calculation for Total Score to be Negative checkbox |
| Terminology | N/A |
Self Evaluation-Enabled
| Self Evaluation-Enabled | |
|---|---|
| Description | Indicates whether the form was enabled for self-evaluation workflow when it was created. See Agent Self-Evaluation Overview. |
| Displays In | QA Form Editor |
| Filter/Search By | |
| Format | Bit |
| Size | On/Off |
| Limitations | Displays as selected or cleared for the Enable Self-Evaluation checkbox |
| Terminology | N/A |
Question Fields
Bonus
| Bonus Question | |
|---|---|
| Description | Indicates whether the question was designated as Bonus by the form's creator. |
| Displays In | |
| Filter/Search By | |
| Format | N/A |
| Size | N/A |
| Limitations | Value is determined (assigned or calculated) by system and is not user-editable. See Bonus Questions |
| Terminology | N/A |
Critical
| Question Priority | |
|---|---|
| Description | Indicates whether the question was designated as Critical by the form's creator. |
| Displays In | Ad hoc reporting |
| Filter/Search By | Ad hoc reporting |
| Format | Alphanumeric |
| Size | Varies |
| Limitations | All questions are assigned a priority of Normal unless specifically designated Critical. See Critical Questions. |
| Terminology | N/A |
Question ID
| Question ID | |
|---|---|
| Description | Unique identifier assigned to a question on a QA form in the Uptivity database. |
| Displays In | |
| Filter/Search By | |
| Format | Numeric |
| Size | Varies |
| Limitations | Value is determined (assigned or calculated) by system and is not user-editable. |
| Terminology | N/A |
Question
| Form Question, Completed Question | |
|---|---|
| Description | User-defined question for a specified QA form. |
| Displays In | Ad hoc reporting |
| Filter/Search By | Ad hoc reporting |
| Format | Alphanumeric |
| Size | 1024 characters |
| Limitations | |
| Terminology | N/A |
Question Order
| Question Order | |
|---|---|
| Description | Indicates where a question falls in the overall order within a section of a specified QA form. For example, for the third question in the first section on a form, this field would display a value of 3. The third question in the second section of the same form would also display a value of 3. |
| Displays In | Ad hoc reporting |
| Filter/Search By | Ad hoc reporting |
| Format | Numeric |
| Size | Varies |
| Limitations | Value is determined (assigned or calculated) by system and is not user-editable. |
| Terminology | N/A |
Question Possible Score
| Possible Score (Question) | |
|---|---|
| Description | Total number of possible points available for a specific question on a QA form. |
| Displays In | Ad hoc reporting |
| Filter/Search By | Ad hoc reporting |
| Format | Numeric |
| Size | 6, 2 (for example, 1234.56) |
| Limitations | |
| Terminology | N/A |
Question Priority ID
| Question Priority ID | |
|---|---|
| Description | Unique identifier assigned to the priority of a question on a QA form in the Uptivity database. |
| Displays In | |
| Filter/Search By | |
| Format | Numeric |
| Size | Varies |
| Limitations | All questions are assigned a priority of Normal unless specifically designated Critical . |
| Terminology | N/A |
Question Type
| Question Type | |
|---|---|
| Description | Indicates the question type designated by the form's creator. |
| Displays In | |
| Filter/Search By | |
| Format | Alphanumeric |
| Size | Varies |
| Limitations | Question types are limited to specific choices. See Question Types in NICE Uptivity Quality Management. |
| Terminology | N/A |
Response Fields
Auto-Fail
| Auto-Fail | |
|---|---|
| Description | Indicates the Auto-Fail value selected for a question on a QA form by the form's creator. |
| Displays In | Ad hoc reporting (displays as f for form auto-fail, s for section auto-fail, and 0 for no auto-fail) |
| Filter/Search By | Ad hoc reporting |
| Format | Alphanumeric |
| Size | 1 character |
| Limitations | |
| Terminology | N/A |
Default
| Default | |
|---|---|
| Description | Indicates whether a specific response is the default for a question on a QA form. |
| Displays In | QA Form Editor |
| Filter/Search By | N/A |
| Format | Bit |
| Size | 1 character (1/0) |
| Limitations | |
| Terminology | N/A |
NA
| NA | |
|---|---|
| Description | Indicates whether a response of not applicable is valid for a question on a specified QA form. See Not Applicable Questions. |
| Displays In | Ad hoc reporting |
| Filter/Search By | Ad hoc reporting |
| Format | N/A |
| Size | N/A |
| Limitations | |
| Terminology | N/A |
Response
| Available Response, Question Response | |
|---|---|
| Description | User-defined response for a question on a specified QA form. In conjunction with a completed evaluation, displays the response selected by the evaluator. |
| Displays In | Ad hoc reporting |
| Filter/Search By | Ad hoc reporting |
| Format | Alphanumeric |
| Size | 50 characters |
| Limitations | This field cannot be blank. |
| Terminology | N/A |
Response ID
| Response ID | |
|---|---|
| Description | Unique identifier assigned to a response to a question on a QA form in the Uptivity database. |
| Displays In | |
| Filter/Search By | |
| Format | Numeric |
| Size | Varies |
| Limitations | Value is determined (assigned or calculated) by system and is not user-editable. |
| Terminology | N/A |
Response Order
| Response Order | |
|---|---|
| Description | Indicates where a response falls in the overall order within a question on a specified QA form. For example, for the third response to the first question on a form, this field would display a value of 3. The third response to the second question on the same form would also display a value of 3. |
| Displays In | Ad hoc reporting |
| Filter/Search By | Ad hoc reporting |
| Format | Numeric |
| Size | Varies |
| Limitations | Value is determined (assigned or calculated) by system and is not user-editable. |
| Terminology | N/A |
Response Score
| Response Score, Possible Score | |
|---|---|
| Description | User-defined score for a response to a question on a specified QA form. |
| Displays In | Ad hoc reporting |
| Filter/Search By | Ad hoc reporting |
| Format | Numeric |
| Size | 6,2 (for example, 1234.56) |
| Limitations | This field cannot be blank. |
| Terminology | N/A |
Evaluation-Related Fields
This section covers fields that are related to NICE Uptivity Quality Management completed evaluations (including calibration and self-evaluations). It also covers fields associated with the QA review process (see QA Arbitration and Review Process Overview).
Acknowledgment Status
| Acknowledgment Status | |
|---|---|
| Description | Indicates whether a completed QA evaluation has been acknowledged by the agent. |
| Displays In | Ad hoc reporting |
| Filter/Search By | Ad hoc reporting |
| Format | Numeric |
| Size | 1 character (a value of 1 displays as Acknowledged; a value of 0 displays as Unacknowledged) |
| Limitations | Value is determined (assigned or calculated) by system and is not user-editable. |
| Terminology | N/A |
Active
| QA Active/Deleted | |
|---|---|
| Description | Indicates whether a completed QA evaluation has been deleted. This is not the same as QA Status (see NICE Uptivity Quality Management Fields). |
| Displays In | |
| Filter/Search By | |
| Format | Alpha, Alphanumeric, Numeric, Date/Time |
| Size | 1 character (I/O) |
| Limitations | |
| Terminology | N/A |
Actual Score
| Actual Score (Evaluation) | |
|---|---|
| Description | Total number of points awarded on a completed QA evaluation. |
| Displays In | Ad hoc reporting |
| Filter/Search By | Ad hoc reporting |
| Format | Numeric |
| Size | 6, 2 (for example, 1234.56) |
| Limitations | |
| Terminology | N/A |
Date
| Evaluation Date | |
|---|---|
| Description | Date and time when a completed evaluation was first submitted. |
| Displays In | QA Evaluations list (date only), ad hoc reporting |
| Filter/Search By | Search QA Evaluations page (date only), ad hoc reporting |
| Format | Date/Time with offset |
| Size | Displays as MM/DD/YYYY HH:MM:SS AM/PM +/- HH:MM |
| Limitations | Value is determined (assigned or calculated) by system and is not user-editable. |
| Terminology | N/A |
Disputed Count
| Disputed Count (Evaluation) | |
|---|---|
| Description | Indicates the number of times a completed evaluation has been disputed. |
| Displays In | Ad hoc reporting |
| Filter/Search By | Ad hoc reporting |
| Format | Numeric |
| Size | Varies |
| Limitations | Value is determined (assigned or calculated) by system and is not user-editable. |
| Terminology | N/A |
Notes
| Notes | |
|---|---|
| Description | Text of notes entered by any of the following during the QA review process: agent, evaluator, or arbitrator. See QA Arbitration and Review Process Overview. |
| Displays In | Ad hoc reporting |
| Filter/Search By | Ad hoc reporting |
| Format | Alphanumeric |
| Size | Varies |
| Limitations | |
| Terminology | N/A |
Possible Score
| Possible Score (Evaluation) | |
|---|---|
| Description | Total number of possible points available for a specific QA form. |
| Displays In | Ad hoc reporting |
| Filter/Search By | Ad hoc reporting |
| Format | Numeric |
| Size | 6, 2 (for example, 1234.56) |
| Limitations | |
| Terminology | N/A |
Questioned Count
| Questioned Count (Evaluation) | |
|---|---|
| Description | Indicates the number of times a completed evaluation has been questioned. |
| Displays In | Ad hoc reporting |
| Filter/Search By | Ad hoc reporting |
| Format | Numeric |
| Size | Varies |
| Limitations | Value is determined (assigned or calculated) by system and is not user-editable. |
| Terminology | N/A |
Score Changes
| Score Changes (Evaluation) | |
|---|---|
| Description | Indicates the number of times a completed evaluation's score has been changed. |
| Displays In | Ad hoc reporting |
| Filter/Search By | Ad hoc reporting |
| Format | Numeric |
| Size | Varies |
| Limitations | Value is determined (assigned or calculated) by system and is not user-editable. |
| Terminology | N/A |
Score Percentage
| QA % Score (Evaluation) | |
|---|---|
| Description | Displays, as a percentage, the QA score for a single completed evaluation. The score is calculated at the time a report is run (or the field is displayed) by dividing the Actual Score by the Possible Score. The value is not stored in the database. |
| Displays In | Ad hoc reporting |
| Filter/Search By | Ad hoc reporting |
| Format | N/A |
| Size | Displays as xx.xx%. |
| Limitations | Value is determined (assigned or calculated) by system and is not user-editable. |
| Terminology | N/A |
Start Date
| QA Start Date | |
|---|---|
| Description | Date and time when a QA evaluation form was started. |
| Displays In | QA Evaluations list (date only), ad hoc reporting |
| Filter/Search By | Search QA Evaluations page (date only), ad hoc reporting |
| Format | Date/Time |
| Size | Displays as MM/DD/YYYY HH:MM:SS AM/PM or MM/DD/YYYY |
| Limitations | Value is determined (assigned or calculated) by system and is not user-editable. |
| Terminology | N/A |
Status
| QA Status | |
|---|---|
| Description | Indicates the current status of a QA evaluation. |
| Displays In | Ad hoc reporting |
| Filter/Search By | Ad hoc reporting |
| Format | Numeric (displays alphanumeric) |
| Size | Displays as Completed, In-Progress, Dispute, Question, Calibration, Calibration In Progress, Self-Evaluation, Self-Evaluation In Progress |
| Limitations | Value is determined (assigned or calculated) by system and is not user-editable. |
| Terminology | N/A |
Content Library Fields
This section covers fields that are related to the Content Library feature of NICE Uptivity Quality Management.
Acknowledged Date
| Acknowledged Date, Reviewed Date | |
|---|---|
| Description | Date on which an assigned user clicked Done for a specific Content Library item. See Assignment Inbox. |
| Displays In | Search Content Acknowledgments page, ad hoc reporting |
| Filter/Search By | Search Content Acknowledgments page, ad hoc reporting |
| Format | Date/time |
| Size | Varies |
| Limitations | |
| Terminology | N/A |
Item ID
| Content Library Item ID | |
|---|---|
| Description | Unique identifier assigned to an item uploaded to the NICE Uptivity Quality Management Content Library. |
| Displays In | |
| Filter/Search By | |
| Format | Numeric |
| Size | Varies |
| Limitations | Value is determined (assigned or calculated) by system and is not user-editable. |
| Terminology | N/A |
Title
| Library Item, Title | |
|---|---|
| Description | User-defined title assigned to an item in the NICE Uptivity Quality Management Content Library. |
| Displays In | Content Library list, Assignment Inbox, ad hoc reporting |
| Filter/Search By | Content Library list, ad hoc reporting |
| Format | Alphanumeric |
| Size | Varies |
| Limitations | |
| Terminology | N/A |
Achievements Fields
This section covers fields that are related to the Achievements feature of NICE Uptivity Quality Management
Awarded Date
| Awarded Date | |
|---|---|
| Description | Date when an achievement was awarded to a user. |
| Displays In | Agent Achievements Detail page, ad hoc reporting |
| Filter/Search By | Awarded Achievements page, ad hoc reporting |
| Format | Date |
| Size | Displays as MM/DD/YYYY |
| Limitations | Value is determined (assigned or calculated) by system and is not user-editable. |
| Terminology | N/A |
Expiration Date
| Expiration Date | |
|---|---|
| Description | Date when the points associated with an awarded achievement expire. |
| Displays In | Agent Achievements Detail page, ad hoc reporting |
| Filter/Search By | Ad hoc reporting |
| Format | Date |
| Size | Displays as MM/DD/YYYY |
| Limitations | |
| Terminology | N/A |
Achievement ID
| Achievement ID | |
|---|---|
| Description | Unique identifier assigned to an awarded achievement. |
| Displays In | Ad hoc reporting |
| Filter/Search By | Ad hoc reporting |
| Format | Numeric |
| Size | Varies |
| Limitations | Value is determined (assigned or calculated) by system and is not user-editable. |
| Terminology | N/A |
AchievementPoints
| Achievement Points | |
|---|---|
| Description | Number of points associated with an awarded achievement. |
| Displays In | Agent Achievements Detail page, ad hoc reporting |
| Filter/Search By | Ad hoc reporting |
| Format | Numeric |
| Size | Varies |
| Limitations | |
| Terminology | N/A |
Achievement Status
| Achievement Status | |
|---|---|
| Description | Indicates whether an awarded achievements has expired. |
| Displays In | Ad hoc reporting |
| Filter/Search By | Awarded Achievements page, ad hoc reporting |
| Format | N/A |
| Size | N/A |
| Limitations | Value is determined (assigned or calculated) by system and is not user-editable. |
| Terminology | N/A |
Achievement Type ID
| Achievement Type ID | |
|---|---|
| Description | Unique identifier assigned to an achievement type. |
| Displays In | N/A |
| Filter/Search By | N/A |
| Format | Numeric |
| Size | Varies |
| Limitations | Value is determined (assigned or calculated) by system and is not user-editable. |
| Terminology | N/A |
Achievement Type Name
| Achievement Name | |
|---|---|
| Description | User-defined name for an achievement type. |
| Displays In | Achievement Types page, Agent Achievements Detail page, Award an Achievement page, ad hoc reporting |
| Filter/Search By | Ad hoc reporting |
| Format | Alphanumeric |
| Size | 50 characters |
| Limitations | This field cannot be blank. |
| Terminology | N/A |