Configure Terminology
Required Permissions — Allow System Configuration
Overview
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The NICE Uptivity Web Portal can be customized with terminology used in your operating environment (for example, you may refer to an "agent" as a "CSR").
This topic explains how to configure the application to use custom terminology.
For more information, see Configuration & Settings Overview.
After making any changes to Terminology Settings, the system requires an IIS restart for the changes to be reflected.
- In the NICE Uptivity Web Portal, click Administration Web Portal Settings Terminology.
- Edit the settings as needed.
- Click Save.
See Also
- Terminology Settings — for information on the available settings