Create an Analytic Criteria Expression
Overview
The speech search engine uses analytic criteria expressions to identify call audio files for indexing and searching. The list criteria are compared against call records in the NICE Uptivity database, and the audio files associated with the selected once. All calls will be indexed and analyzed if no criteria are specified.
For more information, see Criteria Overview.
To create an analytic criteria expression:
- Click Administration Add-Ons > Analytics > Analytic Criterion List.
- Click Add.
- Enter a meaningful Name for the expression.
- Select a Language code from the drop-down list. This field is required.
- Using the available fields, enter your criteria Expression and then click Save.