Customer Site Requirement Changes
This topic discusses only those site requirements that have changed since the previous version of NICE Uptivity. For complete information regarding site requirements, see Server & Site Overview and the appropriate customer guide(s) for recording integrations, workforce management integrations, or both.
NICE Uptivity Speech Analytics Requirements
NICE Uptivity Speech Analytics requires a separate server and its requirements differ from those of other Uptivity servers. Those requirements are not discussed in this topic. For detailed information, see NICE Uptivity Speech Analytics Requirements.
Server Hardware
Hardware requirements vary depending on the deployment model, telephony integration, Uptivity components used, and number of concurrent users in the system.
No new hardware requirements have been introduced in 17.2.
Server Software
No new server software requirements have been introduced in 17.2.
User Workstation/PC
When a system includes NICE Uptivity Screen Recording, NICE Uptivity Desktop Analytics, or both, consult Uptivity Sales Engineering for recommended system requirements based on business needs.
Mozilla Firefox 38 ESR is no longer supported.
Mozilla Firefox 52 ESR is now supported.
NICE Uptivity supports two options for recording search and playback: the Call List using Microsoft Silverlight technology, and the Recorded Interactions list using HTML5 technology. Various factors should be taken into consideration when deciding which search and playback option to use. Talk to your Uptivity representative for a complete explanation of these factors as they relate to your organization.
Licensing
Uptivity Sales Engineering explains licensing requirements during the sales process.
Security
Uptivity communications over TCP/IP can be secured using TLS/SSL. A trusted, signed certificate must be used for TLS, one purchased from a vendor such as VeriSign or managed by a trusted internal CA.