Play Recordings
Images in this topic are taken from the Call List. If you are using the Recorded Interactions list, the screens may look a little different but the steps remain the same.
- In the NICE Uptivity Web Portal, click Interactions List Call List or Recorded Interactions.
- Locate the call record, right-click, and select Play from the pop-up menu.
- Select whether to play the call In Current Window or In New Window.
To play recordings in a new window, the web browser must be configured to allow pop-up windows.
- If applicable, select whether to play the call With Video or Without Video.
This option is not available with the HTML5 Interaction Player; video, when available, plays automatically.
- Optional: Use the controls in the Web Player ( or HTML5 Interaction Player) interface to adjust the playback.
See Also
- Finding Recordings Overview — for more information on locating specific recorded interactions
- Web Player — for more information on the Web Player interface
- HTML5 Interaction Player — for more information on the HTML5 Interaction Player interface