Call List Settings
Overview
The Call List allows you to search for and work with recorded interactions. You can play recordings by launching the Web Player from this page.
This topic explains settings you can configure on the Call List to customize your experience.
For more information, see Recording Playback Overview.
Call List Settings
This section of the page is divided into three sub-sections: Default Columns, Other Columns, and User Columns. In each section, you can select or clear the checkboxes for individual fields to specify whether those fields should appear in the Call List. For an explanation of these fields, see Call List.
Web Player Settings
- Play Video Automatically
- When you play a recording with an associated screen recording, Uptivity allows you to choose whether to play the video. If you want to play associated screen recordings by default, select this setting.
- Always Play Calls in New Window
- When you play a recording, Uptivity allows you to choose whether to open a new browser window for playback. If youusers want to play recordings in a new window by default, select this setting.
- Perform Evaluation in New Window
- When you evaluate an agent from the Call List, Uptivity allows you to choose whether to open a new browser window for the evaluation form. If you want to open a new window for the evaluation by default, select this setting.
- Auto Play Call Segments
- Applies only if the recording integration and system configuration support call segments. When you play a recording with multiple segments, you must manually select play for each segment. If you want Uptivity to automatically play the next segment when the end of the previous segment is reached, select this setting.