Update Call Records in Web-Based NICE Uptivity On-Demand
Required Permissions — Allow Web On Demand, Allow Call Updates, and permission to edit one or more of the user-defined fields
If you use NICE Uptivity On-Demand from a desktop application, this topic does not apply.
- In the NICE Uptivity On-Demand Web Portal, click Update Call Record.
- Enter information in one or more of the fields. You will only see those fields which you have permission to update.
- Click Save.