Help Resources for Earlier Versions of NICE Uptivity

Our primary help site is designed for users of the current, generally-available version of Uptivity. If you use an earlier version, this topic will help you access the appropriate resources.

Integration guides are not tied to specific versions of the Uptivity software, and can be accessed from the main help menu (Recording > Integrations). Page two of each guide states the earliest version for which the guide can be used. If necessary, ask your inContact representative about legacy integration guides for older versions.

Uptivity 17.1

Online help is available for this version. Click here if you have a Hosted system, or here if you have a Premises system.

Uptivity 16.3

Online help is available for this version. Click here if you have a Hosted system, or here if you have a Premises system.

Uptivity 16.2

Online help is available for this version. Click here if you have a Hosted system, or here if you have a Premises system.

Uptivity 16.1

Online help is available for this version. Click here if you have a Hosted system, or here if you have a Premises or Hybrid system.

Core Manuals

These PDF manuals and guides constitute the basic documentation set for NICE Uptivity.

Version 5.5 was followed quickly by v5.51, and manuals for v5.5 may refer to that later version number.

Site Requirements

Release Notes

 

 

Administration Manual

Prior to v5.6, the Uptivity User Manual was known as the Web Player Manual.

Reporting Manual

Ancillary Product Manuals & Guides

Clarity Administration Manual

 

Clarity User Manual

 

NICE Uptivity Speech Analytics Guide

NICE Uptivity Desktop Analytics Guide

NICE Uptivity Survey SIP Guide

 

 

NICE Uptivity Survey TDM Guide

 

 

 

The NICE Uptivity Survey TDM Guide was not published for v5.6. There were no changes to this product in v5.6, and the v5.5 guide should be used instead.

NICE Uptivity Survey Guide

 

 

 

 

 

 

 

inContact NICE Uptivity On-Demand Guide

Uptivity API Manual